Account and data

Delete your Finav account

You can initiate permanent deletion in the Finav app or use the secure request form below if you cannot access the app.

Delete your account in the app

Open Finav and go to Settings.
Select Account, then Delete account.
Review the information and confirm your request.

If you cannot sign in or access the app, submit the form below.

What happens next

Verification: We verify the request through the email address associated with the account.
Seven-day grace period: After deletion is scheduled, you have seven days to cancel the request.
Permanent deletion: At the end of the grace period, the account and associated data are removed from our active systems. We send a confirmation when the process is complete.

Data we delete

Your Finav account, profile and authentication record
Financial profile information, connected-account data and Plaid access tokens
Coach messages, responses, transcripts, summaries and personalization memory
User-linked preferences and usage history

Limited information we may retain

We may retain limited records when required for fraud prevention, security, accounting, tax, dispute resolution or other legal obligations. We keep those records only for the applicable purpose and required period. Information already deidentified so that it cannot reasonably identify you may also remain in aggregate statistics.

Cancel subscriptions separately

Deleting your Finav account does not automatically cancel a subscription billed by Apple or Google Play. Cancel the subscription before deleting your account to prevent future renewal.

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